Our Mission is to actively promote standards of excellence in advocacy and enhancement of the quality of life for residents of long-term care facilities in the county.

Our Vision: The long-term care facilities in our county are the best in the country and reflect the high standards of resident-centered care

Our three key Values are to cherish our Ombudsmen, to fully and faithfully empower our clients, and to positively work with all community stakeholders

At Ombudsman Services of San Mateo County, we investigate complaints in long-term care facilities on behalf of the residents, and by acting as advocates for today’s frail and vulnerable in our society, we charter the course of care for tomorrow’s elder Americans.

Yes, our work is that important. There is a strong statistical possibility that you or a loved one will reside in a nursing home during your lifetime. Our job is to make sure your stay is safe, comfortable, and dignified, and that each resident receives the quality of care that he or she has a right to expect.